Frequently Asked Questions

Here are a few of the questions we get the most. If you don’t see what’s on your mind, reach out to us anytime on phone, chat, or email.


What age do you take children from?

Despite our name, we are able to care for babies from 6 months onwards.

Do children need to be potty trained before joining the nursery?

Not at all, we take children from 6 months old, therefore potty training is not an issue. In fact, if parents have not approached us and we feel that your child is ready, the keyworker will discuss the possibility of starting to train as soon as possible.

What do I need to provide?

We suggest you keep a drawstring bag at nursery containing additional clothes and any comforters. We ask you to provide a bag of nappies and a tin of formula milk (babies only) and a toothbrush when your child has teeth. We will provide all wipes, creams, cow’s milk and meals. We have buggies for walks and plenty of bedding for cots, however you are welcome to leave a specific growbag or blanket here for your child’s comfort.

When can I visit the nursery?

We always recommend that you visit the nursery before registering or joining the waiting list. Appointments must be made in advance in order to minimise disruptions to the children’s routine. Appointments can be made at 10am or 2pm Monday to Friday. During the covid 19 pandemic, we can only show one visitor around at a time and they must use face coverings throughout the appointment. A covid screening questionnaire will need to be completed before the appointment can be confirmed.

How do I register my child?

Once you have made a visit to 9months and decided that you would like to register you will need to complete a registration form, which can be downloaded here, and return this to the nursery together with the relevant deposit, in order to confirm the days you require. See Admissions policy for further details.

Can anyone view the webcams?

Passwords to view the webcams are only given to registered parents, once their child has started to attend. All parents sign a disclaimer, confirming that they will not give the password to any third party.

How do I use the webcams?

Viewing your child whilst they are at 9 months could not be simpler. All you have to do is register as a new parent on the homepage. Once we have accepted your login, simply follow the steps in the webcam guide, which you will receive once your child starts settling in.

Is the waiting list fee refundable?

There is a fee of £50 to join the waiting list, which is fully refundable once you join the nursery. There is however, no guarantee as to when the place will become available. If you decide to take a place at another nursery in the meantime, you will lose the deposit.

What is a keyworker?

Every child is assigned a key worker within the nursery. This is a member of staff who will be ultimately responsible for settling your child in. S/he will keep a record of sleep, toileting, and feed patterns and be the key person with whom you will communicate regarding any developmental issues. Although all of the 9 months team work very closely, the key worker is extremely important, especially for the babies, to form a close bond with their carer. The key person will also be responsible for maintaining developmental observations on our online platform Eylog.

How often do the children go outdoors?

Fresh air & outdoor play is essential for babies and children of all ages. It allows them to play in larger areas thus encouraging physical development and natural daylight is a vital source of essential vitamins needed for healthy skin and bones. Babies and children will go into the garden every day unless it is raining, to play with bikes, climbing apparatus, swings, build their own obstacle courses, and even water, sand, and messy play. We are lucky enough to have a small group of children, which means we can take the children to explore their local environment regularly. Older children visit the park, library, fire station, local shops, and points of interest every day.

What if my child does not settle?

Every child is individual and will therefore settle into a new environment in their own time. We have found that our settling period at 9 months works well with most children, however, if you feel that you need more time or more sessions, this can be planned on an individual basis. We need to give children at least 6 months after their settling in period, before making any judgements regarding their progress. If after this time period you feel that your child is not settling, alternative routines can be discussed with the keyworker and manager

What about holidays?

9 months is open 51 weeks a year and is only closed between Christmas and New Year. We are fully staffed throughout the year, as families will go on holidays at different times. As with all day nurseries, fees are payable regardless of absence due to holidays or sickness. We also have an annual INSET day when the setting is closed, to enable our team to maintain professional training, this will always be included on the calendar so you have plenty of notice. Parent Holiday Scheme

What will my child eat at nursery?

All children are given breakfast, snack, lunch and tea whilst they are at 9 months. Breakfast is served between 8am and 830am and is a variety of healthy cereals, wholemeal toast and a selection of spreads. Morning snack is either fresh fruit or vegetables and is served at 10am or 5pm depending on the cohort in the rooms. Lunch is freshly prepared on the premises by our wonderful cook, it is served at 11am and consists of main course and dessert and is usually a culinary delight. A light tea is served at 3pm and this is usually finger foods e.g. stuffed pitas, sandwiches, soup and toast, bagels etc. Young babies will have their own menu and the cook and keyworkers will work with parents on weaning when it is time. Menus are displayed in the nursery and on our website and change on a 4 week rota.

Am I entitled to EEE Funding (15 or 30 Hours)?

Yes, 9 Months belongs to the local Early Years Development for Childcare Partnership. This means that we are inspected twice a year, in addition to any OFSTED visits, we receive support and advice from teachers in the borough and members of our team receive additional training throughout the year on Safeguarding, SEN and other areas. For our parents, it means that once your child reaches the age of 3 years, you will receive a reduction in your nursery fees.

Have OFSTED inspected 9 months?

Yes, OFSTED have inspected the nursery regularly and each time we have received a good outcome with outstanding areas. Our report can be viewed on their website and is also linked to ours.

Is there a discount for siblings?

If you have more than one child attending the nursery at the same time, each additional child is entitled to a 10% discount on all monthly fees. If you have triplets, a special fee can be negotiated.

How secure is my child?

At 9 months nursery, security is a priority, we have spared no expense in securing our premises to the highest level. The electric gates remain locked at all times and are operated by a camera intercom system. If any member of staff does not recognize the visitor they will not be allowed into the nursery. CCTV cameras are in operation outside the nursery 24 hours a day and children are not released to nonregular parents or carers unless a specific password has been organized with their keyworker. During the pandemic, the gate will be left open during a drop and collect, to minimize contact and spread of infection.

Where do we go after 9 months?

As we expect high preschool standards and provide a varied and extensive curriculum, it is important that we develop strong relationships with local schools in the area. Over the years we have established firm links with independent schools in the surrounding areas and it has eased the enrolment process considerably. Parents can gain an insight into the school prior to visiting and Head teachers recognise that children from 9 Months Nursery are well developed, highly interpersonal learners with a strong sense of self.

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